We supports 30 days of return and replacement without any reason. The buyers can initiate the application for return within 30 days after signing for the goods.
If you would like to return an item, please email our customer support department by e-mail. Please provide as many details as possible, including Order #, Full name,Address, Phone number and Reason for return.If the return is approved, you will get further instructions about shipping the package back to us.Package requirements include all original parts, packaging materials, instructions, etc.
The returned products shall not affect the secondary sales. We reserve the right to reject the application for return under the following circumstances:
- The disposable sealed package has been opened and the product has no quality problems;
- The product has obvious traces of use;
- Missing package, accessories or receipt, serious damage, contamination, etc.
- As our personalised items are customised to your specifications, these are not included in the 30 Day Returns.
- As a natural material, leather will have variations in colour, creases and imperfections, making your item unique. These imperfections can include marks or nicks to which the leather can be susceptible during packing, transit and unwrapping. Over time you may see creasing or colour changes, all of which are natural features of leather.